Delivery and Returns
Postage & Packing in the UK
Nationwide (During SALE, Deliveries might take up to 10 working days to arrive)
*Subject to stock availability* In the event of an item being out of stock we will contact you with an estimated delivery date.
Please note the Next Day Delivery service is available Monday to Thursday on orders placed before 12pm only.
*This service is not available on orders placed on Friday, Saturday, Sunday or Bank Holidays*
During Sale or Promotion events please allow orders by Tracked Standard Delivery up to 10 working days to arrive.
Other Destinations:
We can deliver almost anywhere in the world by standard Airmail or courier service. Costs will vary according to the destination. Please contact us prior to placing an order and we will be happy to give you a quote for delivery.
General Delivery Information:
Our tracked standard delivery service takes between 5 and 7 working days from order to delivery.
Orders are sent via Royal Mail Tracked 48 which is tracked from the moment it leaves our premises to delivery and does not require a signature.
If no one is present at your delivery address then a card will be left for you to collect your parcel from your local Post Office Depot.
Express and Next day orders are shipped via the Royal Mail's Special Delivery Guaranteed service, which is tracked from the moment it leaves our premises and requires a signature on delivery.
Our Express Service takes 2 working days from order to delivery, therefore any orders placed on a Friday or over the weekend will be delivered the following Tuesday.
If you logged in or created an account at the time of your order, you can track its progress by logging into your account.
Your order status will change from 'Processing', to 'In production' and finally to 'Shipped'.
Please note that if the order is over £150.00 and you choose Tracked Standard Delivery - 5 to 7 working days delivery - a signature will be required.
Returns and Exchanges:
To return your purchase within 14 days of receipt please follow the below instructions below:
We regret that we are unable to offer refunds for items that are not returned in the condition stated and within the time frame stated above.
UK Customers - Returning your Goods:
International Customers - Returning your Goods:
Send your parcel back to: 18 26 Mills Farm Close, Bardsley, Oldham OL8 2RW and ensure you retain proof of posting.
Restringing Service:
We are able to offer a restringing service for our beaded bracelets and rings.
Repairs:
All our sterling silver, 14ct gold and rose gold plated jewellery comes with a 12-month warranty from the date of purchase with the exception of corded jewellery which comes with a 6 month warranty from date of purchase.
Please note: All items must be returned in their entirety along with proof of purchase to be repaired or replaced under warranty, our warranty does not cover lost or stolen items, Items out of warranty will be subject to a repair charge.
Repairs can take up to 2 weeks from receipt however, please note during busy periods such as a Sale or Christmas, repairs can take longer.
If you would like to speak to one of our customer service advisors about an item you would like o return or have repaired please call us on 0161 624 1835 or email: [email protected]
Postage & Packing in the UK
Nationwide (During SALE, Deliveries might take up to 10 working days to arrive)
- Tracked Standard Delivery - 5 to 7 working days (UK orders over £50) FREE
- Tracked Standard Delivery - 5 to 7 working days (Orders under £50) £3.95
- Express Special Delivery Guaranteed - 2 working days delivery £7.95
- Next Day Special Delivery Guaranteed - Last orders before midday £9.95
- Saturday Delivery - last orders midday Friday £12.95
- Gift cards Royal Mail First Class £2.45
*Subject to stock availability* In the event of an item being out of stock we will contact you with an estimated delivery date.
Please note the Next Day Delivery service is available Monday to Thursday on orders placed before 12pm only.
*This service is not available on orders placed on Friday, Saturday, Sunday or Bank Holidays*
During Sale or Promotion events please allow orders by Tracked Standard Delivery up to 10 working days to arrive.
- International Orders - Europe, Australia & USA Standard Delivery - 7 to 10 working days £12.95
Other Destinations:
We can deliver almost anywhere in the world by standard Airmail or courier service. Costs will vary according to the destination. Please contact us prior to placing an order and we will be happy to give you a quote for delivery.
General Delivery Information:
Our tracked standard delivery service takes between 5 and 7 working days from order to delivery.
Orders are sent via Royal Mail Tracked 48 which is tracked from the moment it leaves our premises to delivery and does not require a signature.
If no one is present at your delivery address then a card will be left for you to collect your parcel from your local Post Office Depot.
Express and Next day orders are shipped via the Royal Mail's Special Delivery Guaranteed service, which is tracked from the moment it leaves our premises and requires a signature on delivery.
Our Express Service takes 2 working days from order to delivery, therefore any orders placed on a Friday or over the weekend will be delivered the following Tuesday.
If you logged in or created an account at the time of your order, you can track its progress by logging into your account.
Your order status will change from 'Processing', to 'In production' and finally to 'Shipped'.
Please note that if the order is over £150.00 and you choose Tracked Standard Delivery - 5 to 7 working days delivery - a signature will be required.
Returns and Exchanges:
To return your purchase within 14 days of receipt please follow the below instructions below:
- Items must be returned unworn and in their original condition
- We are unable to accept the return of pierced jewellery, personalised engraving or gift wrap unless faulty.
- If you received a promotional item with your order because you spent over a certain amount, you will be required to return the promotional item if the minimum spend is no longer met after a refund is issued.
We regret that we are unable to offer refunds for items that are not returned in the condition stated and within the time frame stated above.
- If you are requesting an exchange there will be a returns postage cost of £3.95 to send to a UK address.
- We will contact you to take payment once we have received your parcel.
- Refunds will be issued via the original method of payment within 30 days of receipt of returned goods.
UK Customers - Returning your Goods:
- Fill out the returns form received with your parcel ensuring to detail your order number (which can be found on your order confirmation email) and if you would like a refund or exchange.
- Lost your returns form? Download one here CUSTOMER RETURNS FORM DOWNLOAD then simply repackage the unwanted jewellery in its original packaging along with the completed returns form.
- Click on this link http://www.royalmail.com/track-my-return/create/1149 to create your FREE returns label to print and attach to your parcel.
- Send via your local Post Office – retaining proof of posting
International Customers - Returning your Goods:
- Fill out the below returns form detailing your order number (which can be found on your order confirmation email) and if you would like a refund or exchange.
- Lost your returns form? Download one here CUSTOMER RETURNS FORM DOWNLOAD then simply repackage any unwanted jewellery in its original packaging along with the completed returns form and post it back to us.
Send your parcel back to: 18 26 Mills Farm Close, Bardsley, Oldham OL8 2RW and ensure you retain proof of posting.
Restringing Service:
We are able to offer a restringing service for our beaded bracelets and rings.
Repairs:
All our sterling silver, 14ct gold and rose gold plated jewellery comes with a 12-month warranty from the date of purchase with the exception of corded jewellery which comes with a 6 month warranty from date of purchase.
Please note: All items must be returned in their entirety along with proof of purchase to be repaired or replaced under warranty, our warranty does not cover lost or stolen items, Items out of warranty will be subject to a repair charge.
Repairs can take up to 2 weeks from receipt however, please note during busy periods such as a Sale or Christmas, repairs can take longer.
If you would like to speak to one of our customer service advisors about an item you would like o return or have repaired please call us on 0161 624 1835 or email: [email protected]
